Refund Policy

Once a gift card code has been emailed to you, or a mobile top-up has been credited to the recipient's phone, the order is considered delivered and is not eligible for a refund, regardless of whether the code has been redeemed yet.

This is an industry-standard policy for digital goods, in line with other online gift card retailers and prepaid top-up resellers. Once a code leaves our system, we have no way to recall it and we cannot resell it.

If your payment is taken but delivery fails for a technical reason on our side or our suppliers' side (for example, a top-up rejected by the carrier, or a gift card that cannot be issued by the brand), we will:

• Re-attempt delivery automatically where possible, or
• Issue a full refund to your original payment method.

You do not need to take any action for failed deliveries. Our system flags them automatically and we will contact you within one business day with next steps.

Refunds are not available for the following customer errors:

• An incorrect phone number entered at checkout (the top-up was sent to the wrong line).
• An incorrect email address (the gift card code was emailed to the wrong inbox).
• Buying the wrong country's gift card (for example a US-region gift card that cannot be redeemed in your account's region).
• Buying the wrong brand or denomination by mistake.

Please double-check your details on the summary screen before submitting an order. Where possible we display the recipient information back to you for confirmation.

If you are charged twice for the same order due to a payment-processor glitch, contact us immediately. After verifying the duplicate with our payment partners, we will refund the extra charge in full.

If you believe you are eligible for a refund:

1. Email support@akinaventures.com within 7 days of the order date.
2. Include your order reference (the AKV-XXXXXXXX-XXXXXXXXXX number from your confirmation email) and a brief description of the issue.
3. Do not redeem the code while the refund is being investigated. A redeemed code is treated as delivered and accepted.

We aim to respond within two business days.

Approved refunds are issued to the original payment method (MoPé or Paddle / PayPal / card). Once processed on our side, the refund typically appears on your statement within 5 to 10 business days, depending on your bank or card issuer.

If you believe a charge is fraudulent or unauthorised, please contact us before initiating a chargeback with your bank. We will investigate immediately and resolve legitimate disputes directly, which is faster for you and helps us maintain a clean fraud record with our payment partners.

Chargebacks filed for orders that were successfully delivered may be contested with evidence of delivery (timestamps, fulfilment receipts, IP logs, and the redeemed status of the code where available).

Nothing in this policy limits any rights you may have under applicable law that cannot be excluded by contract. For consumers in jurisdictions with mandatory consumer-protection rules, those rules apply in addition to this policy.

We may update this Refund Policy from time to time. The “Last updated” date above tells you when the policy last changed. The version in force at the time of your order is the version that applies to that order.

Refund questions or requests: support@akinaventures.com.